Hip & Knee Surgical Clinic Privacy Policy

This Privacy Policy explains how Dr. Mina Morcos Orthopedic Surgeon Private Clinic (“we,” “our,” or “the Clinic”) collects, uses, discloses, and safeguards personal information. We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), the Act respecting the protection of personal information in the private sector (Bill 25 – Quebec), the General Data Protection Regulation (GDPR), the Health Insurance Portability and Accountability Act (HIPAA), AODA/W3C accessibility standards, and applicable Google healthcare advertising policies.

1. Information We Collect

We may collect and process the following personal information when you use our services, website, or contact us:

• Full name
• Email address
• Phone number
• Health-related information you voluntarily share via forms
• IP address, browser data, and analytics cookies

2. How We Collect Information

We collect information through:

• Website forms (e.g., contact, appointment request)
• Direct communication via email or phone
• Cookies and web analytics tools (e.g., Google Analytics)

3. Use of Personal Information

Your personal information is used only for the following purposes:

• Responding to your inquiries or scheduling requests
• Providing medical services or follow-up care
• Communicating updates or changes to our clinic operations
• Improving our website and user experience
• Complying with legal obligations

4. Cookies and Tracking Technologies

We use essential cookies for site functionality and analytics cookies to better understand how users interact with our site. You can manage your preferences through our cookie banner or browser settings. We do not use cookies for retargeting based on sensitive health conditions in compliance with Google’s Healthcare Personalized Ads Policy.

5. Consent

By using our website or submitting your information, you consent to our Privacy Policy. You may withdraw your consent at any time by contacting us.

6. Sharing of Personal Information

We do not sell or rent your personal data. We may share your information with trusted service providers (e.g., secure email, appointment booking platforms) who are contractually bound to comply with applicable privacy laws.

We do not share health-related personal data for advertising or marketing purposes and comply with Google’s personalized advertising restrictions related to healthcare.

7. Data Storage and Security

We store your information in secure digital environments and limit access to authorized personnel. Despite these measures, no internet transmission is entirely secure. We encourage you to avoid sending sensitive medical data via unsecured email.

8. Your Rights

You have the right to:

• Access and obtain a copy of your personal information
• Request corrections to inaccurate or incomplete data
• Withdraw consent or request data deletion (subject to legal limits)
• File a privacy-related complaint

To exercise your rights, contact our Privacy Officer:

Dr. Mina Morcos Orthopedic Surgeon Private Clinic
1 Westmount Sq, Suite 801
Westmount, Montreal, QC, H3Z 2P9, Canada
Email: [email protected]
Phone: (514) 370-5406

9. Retention

We retain personal information only as long as necessary to fulfill its purpose, unless required by law to retain it longer.

10. Accessibility

We strive to make our online services accessible and compliant with WCAG 2.0 AA standards under AODA. If you require this Privacy Policy in an alternative format, please contact us.

11. Updates

We may revise this policy from time to time. Any updates will be posted on this page with the updated revision date.

If you have questions, contact our Privacy Officer at the contact details above.